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Frequently Asked Questions | On the Carousel

Still have questions about getting on the Carousel? Check out the FAQ's below to affirm that Memership is right for you.  

Program Cost & Pricing:  

What Does My Two-Year Membership Fee Pay For?

It provides you with access to the Carousel inventory in your tier.

What if I want to drive a car in a different Tier?

When you exchange your car at a 6-month interval, you may move tiers to drive the car of your choice. Some additional fees may be required.

What if I Love my car and would rather own it than lease it?

You can cancel your membership at anytime and purchase your vehicle.

What if I Lose my Job or the economy tightens up?

You can suspend your membership at anytime without penalty. Simply return the car, no questions asked. When you're ready to resume, you can do so with no additional fees.

Service/Maintenance:

Do I have to pay for warranty?

No. Your Carousel Car is covered, bumper-to-bumper, by your membership fee.

Does my membership fee cover scheduled maintenance, as well?

Yes, oil changes, new tires, brake repairs, even new wipers are all included.

About the Program:

Do I Actually Own The Car?

No, it’s a lease. Carousel members pay a membership fee in addition to monthly lease payments.

How Often Can I Switch Cars?

You can switch vehicle choices once every six months, for a total of four different cars during your two-year membership.

Is the Entire Carousel Inventory Pre-Owned?

Yes. But, each vehicle is typically 4 model years old or newer, and certified by a Carousel Assoiciate before it's leased out again to ensure the highest level of Member satisfaction.

Can I Request a Special Car?

Of course! Reserve any car you see in our inventory up to 72 hours in advance and it'll be ready when you are.

What if I don't see it in the Carousel Inventory?

Yes, you can still request vehicles that are not shown in inventory. We ask that you allow 30 days for delivery of your vehicle.

Where can I get more information about Carousel and review your inventory?

See below for links to our inventory, and our contact information to request more information! Also, for full details about the program, visit our terms and conditions page for all the information.  
900 Ala Moana Blvd.
Honolulu
HI
96814

Hours

  • Monday
    9:00am - 7:30pm
  • Tuesday
    9:00am - 7:30pm
  • Wednesday
    9:00am - 7:30pm
  • Thursday
    9:00am - 7:30pm
  • Friday
    9:00am - 7:30pm
  • Saturday
    9:00am - 7:30pm
  • Sunday
    11:00am - 5:00pm

Contact Information

900 Ala Moana Blvd.
Honolulu, HI 96814
Phone: (808) 597-9011

Contact Us

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